Terms & Conditions

terms and conditions of buying our stationery

Ordering

A minimum order value of £75 (exc P&P) and a minimum quantity order of 30 for all folded stationery items will apply to each order. Order confirmation and receipt of a 50% non-refundable deposit is deemed acceptance of these terms and conditions.

Digital Proofs

Digital pdf proofs will be sent via email prior to printing. It is the responsibility of the customer to check the digital artwork to ensure that they are happy with the design and ensure that all the wording, dates and names are correct. Any changes required to the wording must be sent via email and the second pdf proof re-checked and approved via email. The first two digital pdf proofs per item are free, if subsequent changes are made then any additional proofs are charged at £15 per stationery item. As soon as the artwork has been approved an invoice will be issued for the remaining 50% balance. Printing will not commence unless the full balance of the order has been received and the digital proof approved.

Designs

It is the responsibility of the customer to ensure that you have permission to use any material you request to be included in your design (for example poems and hymns in your Order of Service or photography/imagery on bespoke stationery). Please note that the colour displayed on screen can differ from the final printed design so we recommend referring to our printed colour options to ensure as accurate a colour match as possible. We also recommend printing the digital artwork to ensure you are happy with the wording, layout and text size. Slight colour discrepancies may also arise between stationery items and tables plans due to the different paper used however we try our best to colour match as close as possible and the difference will be minimal.

Timings

A PDF digital proof will be sent to you prior to printing. No printing will take place until the order total has been settled in full. To customise our pre-designed stationery design ranges, please allow up to 2 weeks for changes to be made. To create bespoke stationery, please allow up to 4 weeks for the design to be finalised. Orders will be received up to 3 weeks from making the final order payment. If you are in a rush to create your stationery then lead times can be reduced so please get in touch.

Prices

A minimum order value of £75 excluding postage & packaging applies. A non-refundable deposit of 50% is required upon placing an order. Payment of the deposit will be taken as acceptance of the terms and conditions. The remaining balance will be invoiced prior printing once approved digital proofs have been received.

Delivery

All orders will be sent recorded delivery and must be signed for, please allow 3-5 working days to receive your stationery. The cost of delivery is £6.50 per parcel under 2kg and £8.50 per parcel over 2kg (additional costs will be incurred for delivery to the following postcode areas IM, HS, ZE including international delivery). A signature will be required on delivery to provide proof of receipt. If you live locally and prefer to collect the order then please contact us. Faster delivery can be arranged but will incur an additional fee.

We cannot be held responsible for delivery delays caused by any third party. If for any reason we foresee a delay to your delivery then we will inform the customer immediately.

Refunds

The 50% deposit is non-refundable. The remaining 50% is refundable as long as the final proofs have not been confirmed and production has not commenced. Once the digital artwork proof has been approved no refund will be provided. No refund will be provided for mistakes not detected on the approved digital proof so please check carefully.

Money Back Guarantee

If you are not happy with any aspect of your wedding stationery then please let us know within 10 working days and return the order back to us in the same condition as received within 15 working days, we will then issue a full refund. Please note the customer will be responsible for costs of returning the order back to us.

Damage & Errors

It is the customer’s responsibility to check the stationery upon delivery. In the event that any damage has occurred, it must be reported (with photos attached) within 10 working days.

Replacement stationery relating to errors will only be made if the stationery varies from the approved digital proof. Any variance to the approved artwork must be reported immediately.

If damage/errors are discovered, the original stationery must be returned as received before replacement stationery is resent. Once an order has been signed for by the customer, the goods are the customers responsibility until they are received back by Elsie May Designs.

Offers

Only one promotional offer code can be used per order and not in conjunction with any other offers.

Data Protection

In accordance with the 1998 data protection act, all data collected is solely used by “Elsie May” and will not be used for any other purpose unless required to do so by law.

Other

Elsie May will not be liable to the customer or deemed in breach of the agreement if unable to carry out any order for any reason beyond its reasonable control. Without limiting the foregoing, the following will be regarded as causes beyond Elsie May’s reasonable control:

  • Act of God, explosion, flood tempest, fire or accident
  • War or threat of war, sabotage, insurrection, civil disturbance or requisition
  • Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
  • Import or export regulations or embargoes
  • Strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Elsie May or of a third party)
  • Difficulties in obtaining raw materials, labour, fuel, parts or machinery
  • Power failure or breakdown in machinery

These terms and conditions do not affect your statutory rights.